I placed an order. When will I get it?
Thank you for your order!
If you chose shipping as your delivery method, your order will usually ship within 2-3 business days of placing order. We use USPS priority mail.
If you chose local pick-up, we have regular pick-up hours on Wednesday 2p-4p and Friday 2p-6p.
I chose local pick-up. Where do I go?
We are happy to welcome you to the Pearl! Please bring your order number to our front door on Ave A. We will have a table set-up at the door and will place your bag on the table for contactless pick-up. If you can't fin your order number, no problem, we can look it up with your name and address.
I selected curbside pick-up during checkout, but I prefer to have my order shipped. What do I do?
We are happy to change your shipping method! Please send us an email with your order number, phone number and shipping request to email@example.com. We will be in touch before your order is ready collect payment information for the additional shipping charges.
I selected shipping during checkout, but I prefer to pick up my order in person. What do I do?
We are happy to see you in person! If your order has not yet shipped, we are happy to hold your order at the store for local pick-up. Please send us an email with your order number, phone number and shipping request to firstname.lastname@example.org. We will be in touch when your order is ready, and will refund the shipping charges when you pick-up your order.
I have multiple orders, Can you combine them?
Absolutely! As long as your orders haven't yet shipped or been picked up, we will combine multiple orders into one shipment or package. In general, we will catch this while packing orders and refund one of the shipping charges. Feel free to email us at email@example.com to request combining orders.